Refund policy

At VYORA, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 3 days from the date your order is delivered, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be raised within 3 days from the date of delivery.
  • The product must be unused, undamaged and in its original condition.
  • The product must be returned with its original packaging, tags, accessories and other items included with the order, wherever applicable.
  • Products that have been used, altered or damaged after delivery may not be eligible for return.
  • VYORA reserves the right to inspect the returned product before approving the return.

2. How to Request a Return

To initiate a return, please contact us at vyora.shoponline@gmail.com within 3 days of delivery.

Please provide:

  • Your order number
  • Product name
  • Reason for return
  • Photographs or videos of the product

Once your request is reviewed and approved, we will provide you with the return instructions.

3. Return Shipping & Return Fee

A ₹99 return fee will apply to eligible returns.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us at vyora.shoponline@gmail.com as soon as possible, preferably within 24-48 hours of delivery.

Please provide clear photographs or a short video showing the issue. This allows us to verify the problem and resolve it quickly.

5. Refund Process & Timing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

For approved returns:

  • The applicable ₹99 return fee will be charged
  • The refund will be issued to the original payment method used for the purchase.
  • Once initiated by VYORA, the time taken for the refund to appear in your account may depend on your bank or payment provider.

6. Exchanges

If you receive a damaged, defective or incorrect product, we may offer an exchange or replacement at ₹99 return fee, subject to verification and product availability.

For exchanges requested for reasons such as a change of mind, preference or any other reason not related to a product defect, the request will be subject to our return eligibility conditions.

7. Non-Returnable Items

The following products may not be eligible for return:

  • Products specifically marked "Non-Returnable" on the product page
  • Products that have been used, altered or damaged after delivery
  • Products returned without their original packaging or accessories
  • Products damaged due to improper use, handling or storage by the customer

8. Return Rejection

A return may be rejected if:

  • The request is made more than 3 days after delivery.
  • The product has been used, altered or damaged by the customer.
  • The product is missing its original packaging, accessories or other included items.
  • The product does not meet our return eligibility requirements.

If a return is rejected following inspection, the product may be returned to the customer and charges may apply.

9. Contact Us

For questions regarding returns, exchanges or refunds, please contact:

Email: vyora.shoponline@gmail.com

At VYORA, we value your trust. If something isn't right with your order, please reach out to us and we'll do our best to resolve the issue fairly and promptly.