Terms of service

Welcome to Vyora. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related features. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website or purchasing any products.

1. Account Terms

You may browse and purchase products without creating an account, where this option is available.
If you create an account, you are responsible for providing accurate, complete, and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.
You must notify us promptly if you believe your account has been accessed without authorization.
You must not use another person's account or provide false or misleading information.
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, unlawful, or abusive activities.

2. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices, product availability, offers, discounts, and promotions may change at any time without prior notice.
The price applicable to an order is the price displayed at the time the order is placed.
Applicable taxes and shipping charges, if any, will be displayed during checkout.
We currently accept the payment methods made available on our website at checkout.
Cash on Delivery (COD) is not available.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We reserve the right to cancel or refuse transactions where we reasonably suspect fraud, unauthorized activity, pricing errors, or other unlawful activity.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colors, and other information displayed on our website are accurate.
However, minor variations may occur, particularly in color, appearance, packaging, or measurements due to screen settings, manufacturing variations, or product updates.
Product images are provided for illustrative purposes unless otherwise stated.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
If a product received by you is materially different from the product ordered, the matter will be handled in accordance with our Return & Refund Policy.

4. Order Acceptance and Cancellation

Placing an order constitutes an offer to purchase the selected products.
After an order is placed, you will receive an order confirmation or acknowledgment.
An order is considered accepted only when vyora confirms the order for processing.
We reserve the right to accept, reject, or cancel an order for reasons including:
- Product availability issues
- Pricing or listing errors
- Payment or transaction issues
- Suspected fraudulent or unauthorized activity
- Incorrect or incomplete customer information
- Circumstances beyond our reasonable control
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to the circumstances of the cancellation.
Any cancellation request made by the customer will be subject to our applicable order-processing status and cancellation terms.

5. Shipping and Delivery

Delivery timelines may vary depending on the delivery location, product availability, courier operations, weather conditions, public holidays, and other logistical factors.
Shipping charges, if applicable, will be displayed before you complete your purchase.
Where tracking is available, tracking information will be provided after the order has been dispatched.
Delays caused by courier partners, transportation disruptions, weather, public holidays, incorrect addresses, remote locations, or other circumstances beyond our reasonable control will not constitute a breach of these Terms.
Customers are responsible for providing accurate and complete delivery information.
If an order cannot be delivered because of an incorrect or incomplete address or other information provided by the customer, additional shipping charges may apply.

For further details, please refer to our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Unless otherwise specified in that policy:

Eligible return requests must be submitted within 3 days from the date the order is delivered.
Products must generally be unused, undamaged, and returned in their original condition and packaging, together with applicable accessories and tags.
A ₹99 return fee will be charged.
Refunds, where approved, will be processed to the original payment method after the returned product has been received and inspected.

We reserve the right to reject returns that do not meet the applicable eligibility requirements.

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful or fraudulent purpose.
To violate any applicable Indian law or regulation.
To infringe upon the intellectual property or other rights of [STORE NAME] or any third party.
To submit false, misleading, or fraudulent information.
To interfere with or disrupt the operation or security of our website.
To attempt unauthorized access to our systems, accounts, databases, or networks.
To introduce viruses, malware, or other harmful code.
To scrape, copy, reproduce, or commercially exploit website content without our written permission.
To use automated systems or bots in a manner that places an unreasonable burden on our website.
To engage in activities that could damage, disable, overburden, or impair our website or services.

We reserve the right to restrict or terminate access where prohibited activities are identified.

8. Intellectual Property

All content on the website, including logos, brand names, text, graphics, photographs, product descriptions, designs, and other materials, is owned by or licensed to Vyora, unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, transmit, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services and Links

Our website may use third-party payment processors, logistics providers, technology providers, or other service providers to facilitate our services.

We may also provide links to third-party websites. We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Vyora will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or purchase of our products.

We will not be responsible for delays, interruptions, failures, or losses caused by circumstances beyond our reasonable control, including natural disasters, government actions, technical failures, transportation disruptions, courier delays, strikes, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law, including statutory consumer rights.

To the extent permitted by law, our total liability in connection with a particular order will be limited to the amount actually paid by you for the relevant product or order.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, legal requirements, or policies.

The updated version will be posted on this page with the revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.